May 3

How to use Poached Shifts as an Employer


Staying fully staffed with Poached Shifts is easy — here’s a quick breakdown of how it works so you can quickly staff up for any occasion.

It’s no secret that hiring in the hospitality industry is a constant challenge, but the difficulty level has certainly gone up a notch over the last few years. With a competitive labor market, quick turnover, and pricy employment costs — employers need a smarter solution to supplement permanent hires, which is why we created Poached Shifts.

In addition to job posts, employers can now post individual shifts and book our network of skilled hospitality professionals as freelance hospitality professionals. With Poached Shifts, you never have to stress about unexpected call-outs, being understaffed for big events, or overworking your team when hiring.

So, if you’ve been interested in Poached Shifts but hesitant to try it out because you’re not sure how it works, look no further. This article will give you a quick overview of the Poached Shifts process and how easy it is to use.

Post your Shifts.

All Poached accounts have access to Poached Shifts. All you have to do is open the Shifts panel and fill out a quick form letting us know what position you need filled, how many workers, and how many shifts you need to be covered. Next, you’ll want to include a detailed description highlighting the requirements of the job and any worksite information booked workers will need to know.

The best part about posting a Shift? You only pay after the shift is worked, at which point you’re paying the worker’s hourly pay rate plus a $39 service fee per Shift and Shift worker. The fee goes toward our ability to cover Occupational Insurance for any booked workers and promote your shifts more heavily so they get filled quickly. That’s it! There are no upfront costs and no hidden fees when posting a shift.

Your Shifts Get Booked.

Once your Shift is live, we promote it on the Job Search page on Poached and through algorithmic email campaigns that match your shift to skilled and vetted workers nearby. 

All shifts are first come, first booked. Once a worker books your shift, we’ll notify you by email so that you can log into your Poached account to review their resume and ensure they’re a good fit for the role. 

The Worker Arrives Ready To Go.

On the day of your shift, the worker you booked will arrive with any requirements you added to your Shift Post (e.g., uniform requirements, certifications, kitchen tools). The worker will record their hours by clocking in and out from the Poached App — this also supports clocking in and out for breaks.

If there are any last-minute changes or anything else you need to communicate to the worker before the shift that wasn’t listed in the Shift Description, feel free to reach out to our Customer Success team at Our team is always available and happy to help facilitate the success of your shift!

Paying Your Worker.

When the shift is over, don’t worry about payout right away — this is all handled through the Poached platform. The worker will need to review their hours and submit an invoice directly to your Poached Account from the Poached App. You will be notified by email when a new invoice is ready for you in your Billing panel.

Once an invoice has been submitted, you’ll have 24 hours to review and request edits or submit the payment before our system automatically processes the payout. We want to ensure that workers are getting paid promptly, but if you cannot view the invoice within that time frame and notice something — our customer success team is here to help!

Roster Your Workers

If a worker you book does a fantastic job, you’re free to add them to your Shift Roster! This will allow you to prioritize them for your future shifts or build shifts specifically for them to pick up. It’s a great way to build an on-call team so that you have help you trust when you need it.

You can build a roster from workers you’ve booked in the past or by browsing our database of vetted workers nearby who fit the role you’re looking to build a roster for.

Getting the coverage you need to keep your business running is more manageable with Poached Shifts. We’re always looking for ways to help employers and workers navigate the insecurities that are simply inherent in hospitality work. Now, you can hire faster and better with Poached.

If you’re not posting Shifts already and are interested in giving it a shot, learn more here.

About the author


Ashley McNally likes to cook, loves to bake, and is always dreaming of her next meal. With over 13 years of experience working in various roles within a restaurant — McNally has made a home in hospitality.


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